Reliability & Operations

Availability

Aito targets 99.9% uptime for production workloads. While we don't offer formal SLAs for self-service plans, our infrastructure is designed for high availability with:

• Automated health monitoring
• Multi-availability-zone database deployment
• Automatic failover capabilities
• Regular backup schedules

Rate Limits

API rate limits vary by plan:

When you approach your rate limit, you'll receive warnings in the console. If you exceed limits, requests return HTTP 429 responses until the next billing period or until you upgrade.

Support Channels

Join our Slack community for peer support and direct access to the Aito team.

API Versioning Policy

We are committed to API stability:

1. Versioning: Major versions only (v1, v2, etc.)
2. Breaking changes: Require a new major version
3. Deprecation notice: Minimum 6 months before removing any API version
4. Parallel support: Old versions supported for 12 months after new version release
5. Communication: Email notification and documentation announcement for deprecations

Currently, all Aito APIs are on v1 with no planned breaking changes.

Monitoring & Observability

Through the Aito console, you can:

• View API usage and quota consumption
• Monitor prediction accuracy over time
• Track training data statistics
• Set up usage alerts

Incident Communication

In the event of service disruption:

• Status updates posted to our status page
• Email notifications for production customers
• Post-incident reports for significant outages

Backup & Recovery

Backups are automated and stored in a separate AWS region for disaster recovery.

Questions?

For custom SLA requirements or enterprise support options, please contact us.